Cookie Policy

This Cookie Policy refers to Hotell Beles' handling of data protection towards the website's users. 
Hotell Bele places a high value on the privacy of customers who use our services and we strive to offer them a safe and secure user experience.

We strive to understand the needs of the customers who use our services and to create information that best meets their interests. To achieve this, we collect information related to the users of services from various sources, for example about their actions on our website. Data processing enables us to generate added value for our customers.

In this summary, we explain in more detail how Hotell Bele collects and uses information. By using the services provided by Hotell Bele, the customer accepts the processing of data described here, which is also a prerequisite for using the services. In addition to these terms, the terms presented on each service provider's website apply to the services provided by our partners (for example, www.tripadvisor.com, www.booking.com and www.facebook.com).

Data processing
Hotel Bele's data processing principles and practices respect the privacy of customers, partners and staff and comply with national data protection regulations, including the requirements and principles set out in the EU General Data Protection Regulation (GDPR). We process personal data due to a customer relationship, agreement or consent and in accordance with the law. In addition, data may be processed for marketing purposes or other similar purposes. We primarily collect personal information from users in connection with them making a booking on the website. We may also collect information about customers who use our services in a manner described below.

We process data for the purposes described in the privacy protection policies related to customer information. We only process personal data to the extent necessary for the stated purpose for each register. To facilitate risk management, personal data is classified based on how critical they are. We process personal data for purposes such as realizing services, delivering orders and improving the user experience through customized products and events (eg event recommendations and personalized offers) and targeted digital content. In addition, we process data to analyze resources, correct problems, prevent fraud, develop the company and support product development.

If identification of individuals is not necessary, the information may be collected or anonymised for purposes such as producing marketing statistics.
The requirements for privacy protection set for the processing of personal data have been made known to the company's partners and subcontractors. In addition to the processing we perform ourselves, we may transfer and disclose information relating to our user services to third parties, for example to service providers, to enable the production of the service. We may also send advertisements regarding events and services from our partners. In addition, we may disclose information to authorities in accordance with applicable law.

When processing payment information, we follow applicable laws and conditions set and monitored by the payment institution.

Use of Cookies and similar technology, as well as device-specific location information
We may collect and use behavioral information relating to the users of the Services through Hotel Bele's online services. Cookies and other similar technologies may be used to collect data relating to the user's computer and other devices. Cookies are small files sent from a website and stored on the user's computer to enable the digital service to perform actions such as remembering the user's password and username for later visits, with the consent of the user. They contain an anonymous, numeric ID that we can use to count the number of browsers that visit our site. Mobile devices use numeric IDs that are similar to cookies in terms of their operating principle. Cookies and other similar technology do not harm the user's device or files. They cannot be used to spread viruses or to browse stored files on the user's hard drive.

We collect information in an automated way about surfing behavior (eg duration and time of the visit, search phrases and words and the search engine used to access the website), the website and technical issues related to the user's computer or mobile device (eg operating system, geographic location and browser).

We use the information collected with cookies and other similar technology for purposes such as improving the visibility of our services, producing more customized marketing content and customizing the content of our services and marketing messages. Hotel Bele's ads may be targeted to users of third party services (such as Google) based on the user's visit to our website.

If the user has registered for a digital service, behavioral information can be linked to personal data collected from the user in other ways, provided that the user is notified in person. Several of the services can be used without registration. If the user has not registered for any digital service, we can not link information collected with cookies to the user's name or other information provided by the user.
Personal information collected via the chat service on our website is used to maintain the customer relationship, to make order requests and to develop the customer experience and customer service. The following personal information is collected via the chat service:

• Customer data (such as name, e-mail address, telephone number and mobile phone number, customer identification number)
• Information about corporate customers or partners (eg name, city, telephone number and mobile phone number, e-mail address)
• Content in chat interaction
• The user's IP address
• The user's Google Analytics ID from cookies

Collected personal data and chat interactions are stored in the chat service provider's system for three months.

The travel company's service providers or third parties (advertisers and advertising networks, media and marketing agencies, analysis and monitoring services) may collect information about surfing activities in connection with visits to the services. Similarly, we may use behavioral information collected outside our own website. We use Google Analytics marketing features (about marketing and similar audiences, Google Analytics reports on audiences and topics). We take various physical, electronic and contractual measures to ensure that no unauthorized persons have access to the information collected with cookies and that our service providers do not use the information for their own purposes. We also strive to ensure that third parties are committed to complying with applicable laws and guidelines for self-regulation. But we do not monitor third party practices and do not take responsibility for them. The Internet is an open system that makes it impossible to guarantee that unauthorized third parties will not be able to circumvent security measures or use the information for unauthorized purposes.
We may use community links on our services, including Facebook's Like button, the content of which comes directly from Facebook. Google, Instagram, LinkedIn, Twitter, Facebook and other similar service providers may collect information about the user's visit to the site in accordance with their own terms.

Some cookies remain on the user's computer after the user has left the website. If they are not specifically deleted, they may remain on your computer for months or even years after your last visit to the site.

In addition to behavioral information, Hotel Bele may collect anonymous information about the geographical location of the user's device. This location information can be used for statistics and geographical marketing, provided that the user has given consent to the use of the information.

How the user can influence information collected using cookies
Users can disable cookies in their browser settings if they do not want us, or our partners, to customize our marketing or content based on their browsing behavior. By deleting cookies regularly, users can change the identification code used to create a user profile. However, deleting cookies does not prevent the collection of information; instead, it clears the profile formed on the basis of previously collected information. Users should note that deleting or deactivating cookies does not prevent advertising on Hotell Bele's digital services and may interfere with or prevent the use of the services. Deleting or blocking cookies is always device-specific.

Other options for influence that are available to the user, including the right to inspect and correct personal data and prohibit direct marketing, are described in more detail in the Privacy Policy, which can be read separately.

Changes in terms and contact information
We reserve the right to change the cookie policy described here and to update the terms accordingly. Regarding questions related to the policy, users can contact us via e-mail at info@hotellbele.se

This description was last updated on 14 January 2021.